Terms & Conditions

We appreciate your co-operation

Respect for people, place, and the planet

We kindly ask that you agree to follow the House Rules that are in place to keep everybody safe during their stay .

COVID-19 CANCELLATION POLICY

If made your booking directly with us, we will work with you to make any reservation adjustments necessary so please  email us as soon as you can.

If your booking cannot proceed due to NZ Government Covid-19 travel restrictions, we will be happy to make the following allowances:

Non-Peak Booking Period: You choose either a full refund or a full credit.

Peak Booking Period, 24 December – 8 February: You will receive a full credit to rebook at a later date, within the next 6 months

Inaccessibility to the Resort:
If in the event you are unable to access the Resort due to road closures on the Coromandel Peninsula which prevent you from driving to Cooks Beach on the day which your booking is scheduled to commence, you are entitled to be refunded for the day/s which you are unable to access the Resort.
Please advise us before arrival if you want to change the number of people in your reservation. The maximum number of people allowed in accommodation is specified in the Room Descriptions, and there is a maximum amount of people per camping site. Any changes outside of this policy is at the discretion of Management only.

  1. Reservations
    Reservations are a contract between Cooks Beach Resort (‘us’, ‘we’, ‘our’, ‘management’) and the person, aged 18 years and over, named on the Reservation (‘you’, ‘your’, ‘the reservation holder’).
    Reservations are not transferable to any other persons. This means that the person named on the reservation must occupy the site/room for the duration of the contract, and is ultimately responsible/liable for occupants and visitors of that site/accommodation. Cooks Beach Resort reserves the right to cancel any booking (without refund) whereby the person named on the reservation is no longer occupying the site/accommodation.
  2. Check-In and Check-Out
    The reservation holder must register and pay any balance due on arrival, before we will allow any access to sites/rooms. If you do not check in with us when you arrive, your booking may be deemed a ‘non-arrival’ and cancelled without refund, allowing your site/accommodation to be re-let. Check-In time is 12pm for camping and 2pm for all other accommodation. Check-out time is by 10am for all accommodation and camping. Please do not ask for early check-in or late check-out during Peak Season.
    If you will be arriving late there will also be a number on the Reception Door for the Duty Manager if there are any problems.
  3. Peak Season & Public Holidays Minimum Stays
    Peak Season is 24 December – end of Waitangi weekend. Minimum night’s stay will apply for Peak Season ( 6 nights ) and Public Holiday weekends ( 3 nights ). Please check your minimum stays at the time of booking.
    Any requested bookings less than the above noted minimum night stays is at the discretion of the Manager.
  4. Payment Policy
    Online bookings, via our website, will be charged in full at time of booking. See below for cancellation policies.
    One payment per booking (no split accounts) to be paid in full on arrival if not pre-booked.
    If for any reason, other than those provided for in sections 1, 5, 9 and 10 of these Terms and Conditions, we do not provide part or all of the accommodation you have reserved, then our liability to you is limited to a maximum of a refund of the amount you have paid us for your reservation, any deduction pursuant to section 10, and by the price of any accommodation and services that have been provided or made available to you by us up to that date.

Payment and Due Dates
Payments by direct credit to our bank account (03-1578- 0120222-000) or by credit card.
Deposit: 20% deposit with a minimum of $50.00 for all reservations $250 and under, this payment is
due 14 days from receipt of your reservation confirmation.
For Peak and Summer reservations, full payment is due 30 days prior to your arrival date.
We welcome payment of your outstanding balance over time.
Payment on arrival requires prior approval.
If full payment is not received by the relevant due date above, or arrangements not made for
payment on arrival, your booking may be treated as cancelled as per our cancellation policy below.
Campsites/Accommodation cannot be accessed until full payment has been made.
Cancellation and Amendment Policy (excluding Peak Season see 3 & 5a)

  1. Policy Terms and Conditions
    If you cancel your booking (by email with booking reference number noted) within 3 days of your booked day of arrival, then a 50% refund will apply.
    However, if you cancel on the day of arrival or do not show up you will be charged for the full amount due (booked).
    If you choose to leave early, no refunds will be paid and the balance of the booking will not be transferable.

5a. Peak Season (see 3)
We require written (email with booking reference number noted) notice of all cancellations and changes to confirmed Peak Season bookings.

Before October 1st for the upcoming ‘Peak Season’;
100% of your total confirmed booking is refundable and transferable. Payment cannot be transferred as ‘credit’ to other bookings held by you or by other parties.

October 1st to 1st December;
50 % of booking Payment/s are refundable and transferable. Payment cannot be transferred as ‘credit’ to other bookings held by you or other parties.

After 1 December for the upcoming ‘Peak Season’;
100% of your total confirmed booking is non-refundable and non-transferable. Payment cannot be transferred as ‘credit’ to other bookings held by you or other parties.

Note: Confirmed Peak Season bookings cannot be moved to dates outside of Peak Season, reservations cannot be changed or made less than the minimum stay booked.

Parking Peak Season:
For Peak Season only 1 vehicle (other than your Caravan/Campervan) is to be located within your designated and paid site or if you have a Double Family Site more than 1 vehicle can be parked. We have ‘overflow’ parking which can be booked per site at $10/day. All Boats and Jet Skies on site will be charged $12 per day. If parked in ‘overflow’ additional $15 per day up to 8 meters and $20 per day if over 8 meters.

  1. Child Policy
    Child rates apply to children aged 1 – 14 inclusive. No charge for infants under 1 year old. Parents will be held responsible for their children at all times. Younger children must be supervised at all times and accompanied by an adult in the communal facilities.
  2. Pet Policy
    Sorry, you and your visitors cannot bring animals into accommodation at any time (except Service dogs). Requests for dogs on camping sites outside Peak Season are to be made to the Manager prior to arrival (1st May to 30th September).
  3. Privacy Act
    Unless you instruct us in writing, the booking information provided by you will not be passed on to a third party or disclosed to persons inquiring if you are a guest.
  4. Guest Behavior
    We are a family oriented Resort and expect reasonable, courteous behavior from all of our guests. Please respect other guests and allow everyone to enjoy their holiday. Management reserves the right to terminate a booking at any time without refund, if behavior is deemed unacceptable by the Manager.
  5. Cleaning/Damage
    Management reserves the right to recover cost where extra cleaning is required. We would appreciate your respect of the property by doing the dishes, putting them away and leaving the accommodation in a clean and tidy condition.
    Please notify reception of any breakages or damage to resort property. Management reserves the right to recover all costs.

Total Fire Ban

  • Gas BBQs only on the entire Cooks Beach Resort site

King Regards,
Cooks Beach Resort
Phone: (07) 866-5469
Email: info@cooksbeachresort.co.nz
Payments by direct credit to our bank account: 03-1578- 0120222-000