Frequently Asked Questions

Resort FAQ

What time can I check in?

From midday on for Camp sites and from 2pm on for Cabins, Studios and Chalets.

What time is check out?

Before 10am. Late check out can be arranged in off peak seasons

What are your seasons?

GOLD: 24 Dec - 30 Jan
SILVER: 31 Jan - 30 Apr & 1 Oct - 23 Dec
BRONZE: 1 May - 30 Sep
Please Note: A minimum site fee applies to Gold season only

How old is a child?

Children are from 1 to 14yrs. Children under 1 stay free.

How many guests are included in the base price for Studios and Chalets?

The first two guests are included in our prices, all extra Adults and Children are charged additionally per night.

Is linen provided?

Full linen is provided in the Studios and Chalets. The Cabins have a sheet & pillowcase provided. Duvets and towels may be hired.

How can I pay?

Payment may be made at time of booking or upon arrival. However a deposit of $50 is required to secure your booking. The balance payable on check in or any time prior.

Do you pick up from the Ferry?

Arrangements can be made depending on availability. There is a local shuttle service available. This service can not be offered in December and January.

Is the swimming pool heated?

The Adults Leisure Pool is heated and the others including the lagoon pool are solar heated all year round.

Can I have pets?

Unfortunately we can't allow pets on the grounds, apologies for any inconvenience.

Are your prices GST inclusive?

Yes